Product Manager - Supply Chain & Fulfilment

Permanent

+ Hybrid Working (Average 2 days per week in the office)

Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a

Permanent

Up to £80,000 + Pension + PMI + Share Save + 6.6 weeks holiday

Hybrid Working (Average 2 days per week in the office)

Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Manager (Supply Chain & Fulfilment) and you’ll be a big part of this.

As a Product Manager within Supply Chain, Fulfilment and Customer Services, you will own a portfolio of technology products that enable the movement of millions of customer orders through our stores, fulfilment centres, carrier networks and home delivery operations.

You will work across B&Q and Kingfisher to identify opportunities where technology can improve customer experience, operational performance and commercial outcomes. Acting as the bridge between operational teams and technology delivery partners, you will shape product strategy, define roadmaps, secure investment and deliver measurable business value.

The role combines strategic product leadership with hands‑on engagement across our operations, ensuring technology investments solve real business problems and support the continued evolution of our fulfilment network and customer proposition. Initially, the role will play a key part in major transformation programmes including the development and rollout of our new transport scheduling and management system across our fulfilment centres and stores.

• Own the strategy, roadmap and prioritised backlog for a portfolio of fulfilment, logistics and customer delivery technology products, ensuring investment is aligned to B&Q strategic priorities and delivers measurable business value.
• Work closely with operational stakeholders, Group Technology teams, architecture partners and suppliers to identify opportunities where technology can improve customer experience, operational performance and commercial outcomes.
• Use data, research and first‑hand operational insight from stores, fulfilment centres and logistics networks to identify, quantify and prioritise opportunities for improvement.
• Shape future product capabilities through discovery, business case development and early solution design, supporting the evaluation of effort, cost, benefits and delivery approaches.
• Represent B&Q within Kingfisher Product and Technology forums, influencing priorities, roadmaps and investment decisions across shared technology platforms.
• Lead the development of funding proposals and investment cases, ensuring technology investment delivers strong returns whilst operating within agreed budgets and governance processes.
• Play a key role in major business and technology transformation programmes, supporting the modernisation of fulfilment, order management, delivery and customer service capabilities.
• Build and maintain strong relationships with internal stakeholders, technology partners and suppliers, ensuring alignment on priorities, delivery plans and business outcomes.
• Support the selection, management and evolution of technology partners and platforms, helping maximise value from existing and future investments.
• Identify emerging trends, innovations and technologies across retail, logistics and fulfilment, recommending…