Scheduling Operations Senior Planner

This is an opportunity for someone who enjoys bringing order to complexity, building strong relationships and finding solutions when priorities change. You’ll play a key role in coordinating customers, operatives, supervisors and colleagues, ensuring services run smoothly and customers receive the right support at the right time.

You’ll help manage the day-to-day scheduling and planning of essential services, balancing customer needs with operational priorities.

Your responsibilities will include:

• Coordinating and overseeing scheduling activity to ensure appointments and services run efficiently.
• Supporting a team of planners and helping colleagues develop their skills and confidence.
• Working closely with customers, operatives, supervisors and internal teams to resolve issues and keep services moving.
• Managing changing priorities and finding practical solutions when plans need to adapt.
• Considering customer vulnerability and individual circumstances when making scheduling decisions.
• Helping maintain high standards of customer service and operational performance.
• Contributing to a positive, collaborative team environment where people are supported to succeed.

You’ll ideally have:

• Experience working in a fast-paced scheduling, planning or operational environment.
• Strong organisational and time-management skills.
• The ability to make confident decisions and solve problems effectively.
• Excellent communication and relationship-building skills.
• The flexibility to adapt when priorities or circumstances change.
• Experience of supporting, coaching or developing colleagues.
• A strong commitment to delivering excellent customer service.
• A collaborative approach and the ability to work effectively with a wide range of people.