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Clinical Support Desk Practitioner - Otterbourne

Job in Otterbourne, Eastleigh, Hampshire County, EX39, England, UK
Listing for: South Central Ambulance Service NHS Foundation Trust
Part Time position
Listed on 2026-03-09
Job specializations:
  • Healthcare
Job Description & How to Apply Below
Location: Otterbourne

Clinical Support Desk Practitioner - Otterbourne

The closing date is 25 January 2026

SCAS CSD Clinicians remotely monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. CSD Clinicians are required to make dynamic assessment decisions that are supported through the effective use of Trust evidence based clinical telephone decision support software systems.

Main duties of the job
  • 1)
    To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
  • 3)
    To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.
  • 4)
    To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
  • 5)
    Toactively participate in the delivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
  • 6)
    To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
  • 7)
    To actively participate in monthly call audit processes including self-reflection.
    • About us

    Benefits we offer:

    • Full training and a range of courses which you can book locally.
    • Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
    • Automatic enrolment into the NHS Pension Scheme.
    • Access to continual professional development within SCAS and the wider NHS.
    • Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
    • NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
    • Ability to join our staff networking groups (as a member, ally or just for interest).

    Corporate Induction

    It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

    All new starters need to attend our
    * Corporate Induction in person, this is held over one and half days from our educational centres based in:
    Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

    * Please note - depending on your role additional training may be required following on from your corporate induction.

    Job responsibilities
  • 1) To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgement supported by clinical decisions support software systems.
  • 3)
    To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.
  • 4)
    Toliaiseandcommunicateclinicalinformationverballyandviatechnicallinkswithhealtheconomypartnerstoensurecontinuityofcareforpatients.
  • 5)
    Toactively participate in the delivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
  • 6)
    To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
  • 7)
    Toactivelyparticipateinmonthly call audit processes including self-reflection.
  • 8)
    Toparticipatein Individual Performance Reviewand Development (IPRD) and Performance Development Plans .
  • 10)
    Toensurecontinuedprofessionaldevelopmentthroughmandatorytrainingandwithinpersonaldevelopmentplans.
  • 11)
    To provide evidence based clinical and professional expertise as…
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