Clinical Support Desk Practitioner - Otterbourne
Job Description & How to Apply Below
Location: OtterbourneClinical Support Desk Practitioner - Otterbourne
The closing date is 12 March 2026
SCAS CSD Clinicians remotely monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. CSD Clinicians are required to make dynamic assessment decisions that are supported through the effective use of Trust evidence based clinical telephone decision support software systems.
Please note that courses are scheduled to run in April, May, and June 2026.
Main duties of the job
To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgement supported by clinical decisions support software systems.To review incoming symptom based and health information telephone enquiries and assess for urgency and priority.To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.To actively participate in the delivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.To actively participate in monthly call audit processes including self-reflection.To participate in Individual Performance Review and Development (IPRD) and Performance Development Plans.To meet all PREP (post registration educational and practice) requirements.To ensure continued professional development through mandatory training and within personal development plans.To provide evidence based clinical and professional expertise as required to operational colleagues.To adhere to all local and national policies, procedures and protocols provided.To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.To maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.About us
Benefits we offer:
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It is really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our Corporate Induction in person; this is held over one and half days from our educational centres based in:
Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
* Please note - depending on your role additional training may be required following on from your corporate induction.
Job description
Job responsibilities
To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgement supported by clinical decisions support software systems.To review incoming symptom based and health information telephone enquiries and assess for urgency and priority.To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.To actively participate in the delivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.To actively participate in monthly call audit processes including…
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