Night Porter

Overview

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter you will play a crucial role in ensuring that our customers receive exceptional service throughout the night.

• Work with the Night team to support all departments.
• Think on your feet and proactively solve problems.
• Be involved in every step of the customer journey from check‑in, preparing room service orders and serving on the bar.

• Ability to resolve guest issues efficiently and positively.
• Work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

• £24,766 per year – estimated.
• Complimentary Health and Wellness Membership at Village Hotels Club for you and a family member worth £1,500 a year.
• Discount on all overnight stays at Village Hotels – experience hospitality from £35 with a friend and grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50 % discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30 % discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development – Rising Stars and Talent Academy programmes.
• Access to our Employee Assistance Programme, mental health first aiders, up to 2 mental health days annually.
• Flexible working hours, birthday off guaranteed.
• Electric car salary sacrifice scheme, pension scheme, life insurance.