Operational Support Desk Logistics Coordinator - BANK

Job Overview

Logistics Coordinators work as part of a team to provide an effective and efficient support desk service to frontline operations, management and other internal and external stakeholders. Logistics Coordinators are required to work in partnership with other departments to ensure the provision of fully operational frontline resources across the Trust and for contractual events, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as outlined in liaison with Scheduling & Planning and South Central Fleet Services.

• Coordinate teams of drivers (currently supplied by an external contractor) to move vehicles/equipment and other resources throughout the Trust territory and to designated external contractor sites as required to meet Service Level Agreements.
• Provide protocol driven guidance to service users by utilising the Operational Support Desk Training Manual, Process Manual, Handbook and other department training guides.
• Correspond with internal and external stakeholders professionally, utilising telephone, email, SMS text message, online instant messaging and web-based chat as required.
• Liaise with other departments and agencies as required to facilitate the resolution of faults and issues reported to the Operational Support Desk.
• Utilise information provided electronically by the Scheduling Department to effectively plan vehicular resource availability and provision for the following day concurrently with the frontline demands at the current time.

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our Corporate Induction in person; this is held over one and a half days from our educational centres based in Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire).

More specific details will be sent to you once your start date has been confirmed.

Please note – depending on your role additional training may be required following on from your corporate induction.

For further details / informal visits contact:
Name:
Nigel Cryer

Job title:

Operational Support Desk Manager Email address:  Telephone number: