Senior Systems Specialist T3 HIWFRS

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Salary Range: £36,363 - £38,220 per annum

Contract Type: Permanent

Closing Date: 9 August 2026

Interview Date: w/c 17 August 2026

As an ICT Systems Specialist, you’ll be at the heart of supporting and enhancing a range of critical systems, acting as the go‑to expert for the technologies that keep the Service running effectively. You’ll tackle complex 3rd line issues, work closely with internal and external customers, and help shape system improvements by gathering requirements and driving valuable enhancements. You’ll also have the opportunity to develop innovative solutions, support remote teams, and deliver an excellent standard of user support, all while ensuring systems remain aligned with legislation and Service policies.

Key Responsibilities

• Provide 3rd line support and resolve complex system issues
• Gather requirements for system enhancements and fault resolution
• Lead user acceptance testing and ensure compliance
• Promote innovative ICT solutions and new ways of working
• Maintain technical documentation and user guides
• Support data quality and reporting
• Manage supplier relationships and technical performance
• Coach and mentor ICT colleagues
• Participate in and lead stakeholder meetings
• Deputise for senior management when required

About You

• Experience in systems support and development
• ITIL v4 knowledge or qualification
• Understanding of system integration and software testing
• Strong stakeholder and communication skills
• Ability to translate technical concepts into plain language
• Experience working with suppliers
• Ability to manage competing priorities
• Knowledge of data security principles

Why Join Us

• Meaningful work supporting emergency services and public safety
• Supportive team with opportunities to develop project management skills
• Flexible and hybrid working
• Flu vaccinations and eye care vouchers

Join a forward‑thinking ICT team supporting critical emergency services, with opportunities to influence innovation, system design, and continuous improvement.

• Reaching Further
  -Inspiring and challenging ourselves and others.
• Showing Respect
  - Fairness, honesty and integrity in everything we say and do.
• Supporting Others
  -Listening and acting with compassion and empathy.
• Everyone Playing Their Part
  -Recognising the contribution we all make.

This role is subject to a Standard DBS Check.

Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:
In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.