Retail Network Support & Operational Change Manager

Overview Permanent From 65,000 - 75,000 + Pension + PMI  + Share Save + 6.6 weeks holiday + Field Based role (Requirement to be nationally mobile)
Southampton, Store Support Office (with travel across the logistics network as required)
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Retail Network Support & Operational Change Manager, and you’ll be a big part of this.

Role

Purpose:

Thriving in a senior leadership role within the Retail Logistics Team, you will champion the development, efficiency and operational resilience of the B&Q Logistics network across tactical, strategic, short-term, medium-term and long-term time frames, including operational priorities and the longer-term network vision. The role leads network change, capacity, infrastructure, technology and proposition requirements to support evolving customer demand and changing trading propositions.

It also has direct operational management responsibility for Branston SFC showroom fulfilment operations, including service, capacity, cost, risk, customer impact and budgetary control. As a strong advocate for Logistics in cross-functional projects, you will ensure smooth change implementation, service continuity and continuous improvement across B&Q, Kingfisher, 3PL and supply chain partners.

What's the job?

Reporting to the Head of Retail Logistics to lead and empower the wider logistics team, maximising output and ensuring priorities are clear.

Lead the development, optimisation and future-readiness of the retail logistics network, ensuring capacity, infrastructure and proposition changes are aligned to the B&Q plan.

Own operational management of Branston SFC showroom fulfilment operations, including daily and period performance, capacity, customer service, safety, risk and service continuity.

Hold budgetary responsibility for Branston SFC / showroom fulfilment operational performance, leading cost calls, forecast challenge, productivity reviews and savings opportunities.

Line manage and develop the Home Delivery Analyst, setting direction, delegating effectively, supporting development and holding accountability for SFC / home delivery analysis and actions.

Champion continuous system and process improvement, actively participating in planning, business case development, IT testing, logistics change management and implementation.

Use data, KPIs and operational insight to challenge assumptions, manage risk, inform decisions and drive improvements in cost, service, capacity, lead times and network performance.

Collaborate with 3PLs, Supply Chain, Commercial, Finance, HR, KITS and the B&Q Board Members, providing regular updates on network performance, risks, opportunities and challenges.

Partner with Logistics, Transformation and Group Supply Chain & Logistics PMO teams to ensure project alignment and provide subject matter expertise for the logistics function.

Lead or influence CAPEX, maintenance, infrastructure, fleet / MHE and layout decisions across the retail network and Branston SFC, ensuring spend is commercially justified and operationally robust.

Key Stakeholders:

B&Q Board and senior logistics leadership

Head of Retail Logistics3PL partners including GXO / Wincanton Branston SFC warehouse, transport and planning teams

Supply Chain, Commercial, Finance, HR and KITSTransformation, Logistics PMO and Group Supply Chain & Logistics Retail, Customer Service and showroom / home delivery teams

Kingfisher and other banner contacts

What we need:

Extensive experience in complex logistics, fulfilment and supply chain environments,…