Quality Assurance and Compliance Officer

We are looking for a proactive and detail-oriented Quality Assurance & Compliance Officer to join our Teaching, Learning and Quality team. This is an exciting opportunity to play a key role in supporting and enhancing quality assurance processes across the College Group, ensuring compliance with awarding organisation requirements and regulatory standards, while helping to deliver outstanding outcomes for our learners.

This is a full-time across-college role supporting provision across our Southampton, Eastleigh, and Fareham campuses.

We offer great benefits including;

• Generous annual leave
• Enhanced employer pension contribution
• Regular training and development

Reporting to the Head of Teaching, Learning and Quality, you will support the operational delivery of quality assurance systems, coordinate internal and external quality activities, assist with audits and compliance reviews, and work collaboratively with colleagues to drive continuous improvement.

You will also work closely with the Head of Student Development & Engagement to analyse student feedback and destination data, ensuring that the student voice is used to inform decision-making and enhance the overall learner experience.

As our Quality Assurance & Compliance Officer, you will:

• Support the day-to-day operation and continuous improvement of quality assurance systems and processes across the College Group.
• Monitor and maintain quality tracking systems, ensuring data is accurate, timely and used effectively to support quality improvement.
• Liaise with MIS teams to develop and improve reporting systems, processes and management information.
• Coordinate and support internal and external quality assurance activities, including External Quality Assurance (EQA) visits.
• Provide guidance and support to curriculum teams on quality assurance procedures and awarding body requirements.
• Assist with investigations relating to maladministration and malpractice, ensuring compliance with awarding body regulations and College procedures.
• Track actions arising from audits, monitoring visits and quality reviews, ensuring timely completion and continuous improvement.
• Work collaboratively with curriculum teams and People & Culture colleagues to maintain records of staff qualifications, including Assessor and Internal Quality Assurer (IQA) qualifications.
• Audit quality-related documentation to ensure consistency, accuracy and compliance.
• Support the development, analysis and reporting of student surveys and feedback activities.
• Identify themes and trends from student feedback and contribute to action planning to improve the learner experience.
• Collate and report on student destination data to support curriculum planning and quality reviews.
• Contribute to reviews of business support functions from a quality and compliance perspective.
• Participate in professional development activities and contribute to the College's performance development process.
• Undertake any other duties commensurate with the role as required by the Head of Teaching, Learning and Quality.

We are seeking individuals who:

• Experience working within a quality assurance, compliance, education, training, or similar environment.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• Strong attention to detail and commitment to accuracy.
• Experience of analysing, interpreting and presenting data.
• Excellent communication and interpersonal skills.
• Strong IT skills, including Microsoft Office applications and database/reporting systems.
• The ability to build positive working relationships with colleagues and stakeholders at all levels.
• A proactive approach to problem solving and continuous improvement.
• Experience of supporting awarding body compliance and quality assurance processes.
• Knowledge of EQA requirements, quality audits and quality improvement processes.
• Experience with in Further Education, Apprenticeships or Skills provision.
• Understanding of maladministration and malpractice procedures.
• Knowledge of student engagement and learner voice activities.
• Relevant professional qualification in quality assurance, education or business administration.

• A Level 2 qualification (or equivalent) in English and Mathematics.
• An IQA/Internal Verifier qualification at Level 4, or equivalent experience in a quality assurance and compliance role.
• Evidence of ongoing professional development and a commitment to keeping knowledge and skills up to date.

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

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