Guest Services Sales Trainer

Job Description

No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Guest Services Sales Trainer (Senior Executive, Sales Training) to bring fresh insights and expertise to our Guest Services Training and Communication Department.

Role Overview:

In this role you will work within our Guest Services Contact Centre function to deliver high impact, relevant and interactive sales training to new starters and existing agents.

This pivotal role will involve:

• Designing, delivering, and embedding sales training including the Princess Service Standards modules for new starters and existing sales agents within our Guest Services department
• Coaching Guest Services teams to strengthen their sales mindset and behaviours
• Acting as a Salesforce champion and delivering training on new salesforce features and tools.
• Partnering closely with Global Training, Workforce Planning and Commercial teams to share insights and ensure training priorities align with current business drivers

This role is positioned at CUK
09 level within our organisation and is available on a full‑time, permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out.

We're looking for:

• Experience of delivering high impact interactive sales and upskill training programmes in virtual and in-person settings to help drive commercial targets
• Demonstrable experience of improving sales performance or conversion through training and coaching activity.
• Ability to engage and influence diverse audiences
• Strong content development and facilitation skills

About You:
The Ideal Candidate You are more than just your CV.

You're someone who brings:

• Professional, organised approach with the ability to manage multiple priorities.
• Effective communication skills with the ability to simplify complex information
• Strong understanding of sales behaviours, conversion drivers and customer experience principles

Application Guidance: Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about Guest Services and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step

Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

#LI-Hybrid

#CUK

#PCL

#

Job Functions:

Customer Service;
Training;
Sales

#LI-CS1

Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.

In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit…