Universal Banker - Eastman

Description

SUMMARY

The Universal Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions. Assists customers in their selection of various accounts and financial services; cross-sells the Bank’s products and services; opens, maintains and closes all account types; performs branch clerical duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

ESSENTIAL DUTIES

1. Performs intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions.

2. Assists consumer and business customers in their selection of various accounts, products and financial services available from the Bank; and ensures cross-sell opportunities are presented by applying professional sales techniques.

3. Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; and assists customers in completing credit applications.

4. Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, vault teller and lending; and provides leadership, training and support to less experienced new account representatives and other branch staff members.

5. Discusses, prepares and processes documents related to the Bank’s ELECTRONIC BANKING services.

6. Discusses and accepts merchant card applications for submission to the BANKCARD SERVICES DEPARTMENT.

7. Makes decisions regarding the opening of new deposit accounts and loans; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; and prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.

8. Operates personal computer to process account activity; determine balances and resolve problems within given authority.

9. Processes various loan transactions; consumer, commercial and real estate loan payments and advances; processes reports and callbacks.

10. May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.

11. Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.

12. Issues official checks, certificates of deposit (COD), etc.

13. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.

14. Receives and processes stop payment and hold orders.

15. Presents funds received from customer to teller for initial deposits; determines funds availability and obtains receipt for customer.

16. Processes credit reports, wire transfers, address changes, check and deposit slip orders, and endorsement stamp orders.

17. Records, files, scans documents, updates information and sorts mail or reports as required.

18. Gathers data and process various reports and callbacks.

19. Answers telephones and directs callers to proper Bank personnel.

20. Processes loan and credit/debit card applications, card ordering and file maintenance.

21. Processes statements, renewal notices and interest payments for IRA and certificates of deposit accounts.

22. May assist in opening and closing the vault daily; assists in balancing vault currency and coin.

23. Cross-trains less experienced branch personnel.

24. Types routine letters reports and forms.

25. Maintains files, copies and faxes documents, and orders…