Office Assistant

Office Assistant

Location:

Easton, MD

The Office Assistant works in an ambulatory setting, performing an important variety of duties including greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safeguarding patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides stellar customer service in all patient interactions, whether in person or by telephone, and works cooperatively, friendly, and results‑oriented with other members of the practice staff and the physician(s).

• Greets and accurately registers patients into the practice management system and communicates with insurance companies and other medical offices to obtain referrals and verification of coverage.
• Performs scanning and abstracting duties.
• Obtains patient records from various offices and hospitals as needed.
• Answers and screens office calls, makes patient appointments, takes messages, and redirects calls as appropriate.
• Performs daily business operations.

• High school diploma or GED required; documentation of graduation from an accredited training program preferred.
• One year of clerical/billing experience in a medical office setting preferred.
• Customer service experience strongly preferred.

• If serving as a bilingual/multilingual interpreter, certification in medical interpretation is required to perform the duties of a qualified interpreter.

Employees in this position are reasonably expected not to be exposed to blood‑borne pathogens. The physical demands and work environment described are representative of those an employee encounters while performing the essential functions. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act.

$17.50 – $26 USD per hour

• Medical, Dental, and Vision Insurance
• Retirement Plan with employer match for employees who work more than 1,000 hours in a calendar year
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

Entry level

Full‑time

Administrative