Automotive Automotive Service Advisor​/Assistant Service Manager - Easton Kia

Automotive Service Advisor / Assistant Service Manager – Easton Kia

Join to apply for the Automotive Service Advisor / Assistant Service Manager – Easton Kia role at The Hertrich Family of Automobile Dealerships
. Income ranges from $50,000 to $85,000+; position is salary plus commission/bonus base.

Location:

7741 Ocean Gateway, Easton, MD 21601. Contact: 302‑648‑JOBS.
We are a family‑owned dealership excited to launch a brand‑new 14,000‑sq‑ft state‑of‑the‑art Kia dealership this winter.

We offer exceptional opportunities for growth and advancement in a fast‑paced, rewarding environment. With over 24 dealerships and 1 brand, and 14 collision centers across the Delmarva Peninsula, we are a recognized leader in the industry. Our entrepreneurial culture and high standards of excellence attract dedicated, innovative, and passionate professionals.

• Competitive salary
• Comprehensive medical, dental, vision & life insurance options for you and your family
• Short‑ and long‑term disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) plan with employer match
• Employee purchase discounts

• Greet service customers promptly and courteously
• Answer service calls and schedule appointments
• Advise customers on estimated service/repair costs and timelines
• Coordinate service orders with technicians and monitor progress
• Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
• Suggest additional services where appropriate
• Assist in monitoring service operations and daily paperwork (training to support Service Manager)
• Maintain inventory of parts and enforce service rules in the facility
• Other duties as assigned

• Minimum of 2–3 years’ experience as an automotive service advisor / service writer or 1 year as an assistant service manager
• Strong customer service and sales skills; prior upselling experience a plus
• Excellent communication and organizational abilities
• Computer literate; comfortable using service management systems
• High school diploma or GED required
• Valid driver’s license with few to no points on driving record
• Must be available to work a flexible schedule, including evenings and Saturdays

For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on a team‑oriented culture and fostering an inclusive environment where everyone has the opportunity to thrive.

We’re an equal‑opportunity employer, committed to diversity and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.