Lead Fraud Analyst

Position Summary

Under the direction of the AML/CFT Officer, the Lead Fraud Analyst is responsible for the detection, investigation and prevention of fraudulent activities across various channels within the organization. This role requires expertise in fraud detection, risk management, and the ability to manage complex investigations while adhering to legal and regulatory guidelines. The Lead Fraud Analyst is instrumental in maintaining and implementing new fraud detection tools and strategies to ensure the Bank’s fraud team is highly qualified and proficient in collaborating with others as necessary to mitigate risks and losses to our customers and the Bank.

The essential functions include, but are not limited to the following:

• Analyze and evaluate transactional data, reports, and patterns to detect anomalies and potential fraud. Conduct root cause analysis of fraud incidents to identify vulnerabilities and implement preventative measures.
• Lead and manage the end-to-end investigation of suspected fraudulent activities, including internal, external, and cyber-related fraud cases. Collaborate with law enforcement agencies, regulatory bodies, and legal teams as needed.
• Maintain detailed and accurate case documentation to support investigations and compliance audits.
• Act as a liaison between the Bank and affected customers, fostering trust and confidence by delivering exceptional support, maintaining confidentiality, ensuring timely communication and resolution of fraud-related issues.
• Develop and implement fraud awareness initiatives to educate customers and staff.
• Support the AML/CFT Officer with Verafin system administration and analytical activities, as needed.
• Supervise and mentor other Fraud Analysts. Set performance goals, conduct evaluations, and promote a culture of accountability and excellence.
• Develop training programs and procedures to enhance team skills and knowledge of fraud detection and prevention techniques.
• Regularly review and update fraud detection systems, processes, and tools to ensure effectiveness.
• Provide data-driven insights and reports to senior management and board committees.
• Monitor emerging fraud trends and industry best practices to strengthen the bank’s fraud prevention strategies. Ensure adherence to regulatory requirements and bank policies related to fraud prevention and reporting.
• Partner with the compliance and risk management teams to align fraud prevention strategies with the bank’s overall risk framework.

• Bachelor’s degree in finance, accounting, criminal justice, or a related field required. Advanced certifications such as CFE, CAMS, or CFCS preferred.
• Minimum of 5 years’ experience in fraud investigation, financial crime, or risk management, with at least 2 years in a supervisory/management role.
• Strong knowledge of banking operations, regulatory requirements and fraud detection technologies.
• Exceptional analytical and problem-solving skills with the ability to handle sensitive and complex cases.
• Excellent communication and interpersonal skills to engage with customers, staff, and external stakeholders.
• Proficiency in using fraud detection software, data analysis tools, and Microsoft Office Suite.

The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change.

This position is a professional, office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise…