Electrical Service Manager

Description

Relco, a Crete United Company, is a premier Electrical leader in the Northeast. This includes ongoing maintenance, precision repairs, and expert system design & installation. Our continued growth and partnership has created an opportunity for an Experienced Electrical Service Manager to oversee our commercial and residential service division that operates throughout the MA/RI/VT areas.

Position:
Electrical Service Manager

Location:

South Easton MA
Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!

Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities:

Team Management:
Supervise, mentor, and lead a team of service technicians. This
includes hiring, training, and conducting performance evaluations to ensure a skilled and
motivated workforce.
Quality Assurance:
Ensure all service work is performed to the highest quality standards,
adhering to industry best practices and manufacturer specifications.
Customer Relationship Management:
Build and maintain strong relationships with commercial
clients, addressing their concerns and ensuring their satisfaction with the service provided.
Safety and Compliance:
Promote a culture of safety among team members and ensure
adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes,
and industry standards.
Inventory Management:
Manage the inventory of parts and supplies needed for service,
ensuring adequate stock levels and cost-effectiveness.
Service Coordination:
Plan, schedule, and dispatch service calls to technicians, ensuring efficient
allocation of resources and timely response to client requests.
On-Call Management:
Manage and implement on-call rotation including ensuring that
technicians are prepared for upcoming rotations.
Sales:
Work with Sales team to gather on-site information, provide feedback on technical
questions and coordinate the approach on replacement projects. Also maintain consistent
growth by selling new maintenance contracts and service accounts.
Training and Development:
Stay updated with the latest industry trends, technologies,
and regulations. Provide training opportunities for technicians to enhance their skills and
knowledge.
Continuous Improvement:
Identify opportunities for process improvement and implement
initiatives to streamline service operations and enhance customer satisfaction.

Requirements:
In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
Strong leadership and team-building skills, with the ability to motivate and inspire team
members.
Excellent communication and interpersonal abilities to interact with clients, technicians, and
other stakeholders effectively.
Strong problem-solving and decision-making capabilities.
Proficiency in using Electrical software, scheduling tools, and computer applications.
Knowledge of safety regulations, codes, and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial
targets

Experience:

3-5 years Electrical Service Manger experience

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disabliity
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement