Customer Service- Cashier Job Easton area,Massachusetts USA,Retail

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Starting pay: $15.00 per hour

Minimum Qualifications

Must be passionate about people and committed to customer service excellence
Must be able to work as a team member and interact positively with customers
Must possess a high standard of integrity and reliability
Successful completion of e-learnings and department training programs
Must be able to read, write, speak, and understand English
Ability to work a schedule based on the business needs of the store location
Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner

Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team

Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training

Verify identification for beer and wine purchases (where applicable)

Follow company cash handling procedures and maintain acceptable over/short record

Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind

Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations

Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control

Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management

Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved

Other duties as assigned by management

Secondary Job Functions

Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need

Return shopping carts and hand baskets to the proper location

Assist in training new associates

Physical Demands

Physical Demands

Frequency

Sitting

0% (N) Never

Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)

1-33% (O) Occasionally

Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling

34-66% (F) Frequently

Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing

67-100% (C) Continuously

Safety Risk Factors

Frequency

Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet)

0% (N) Never

Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions

1-33% (O) Occasionally

Twisting of the back and neck and cluttered floor space

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies

Repetitive Action:

The continuous movement of the entire body

Working Conditions: Working environment is inside

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