General Manager: Grown Brilliance; Fine Jewelry

Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life’s most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don’t just create diamonds—we create diamonds that deserve you.

We are seeking an accomplished General Manager to lead our boutique, powered by the Leap Platform. This opportunity is ideal for a sophisticated luxury retail leader who is passionate about cultivating high‑value client relationships, developing exceptional talent, and driving sustained business growth.

As the leader of the boutique, you will shape every aspect of the client experience while inspiring your team to deliver personalized, relationship‑driven service that reflects Grown Brilliance’s standards of excellence.

Annual Pay Range: $70k– $90k. This role is commission‑eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

• Own the overall performance of the boutique, driving sales, profitability, and long-term business growth.
• Translate business objectives into actionable strategies while leveraging performance insights to optimize results.
• Identify opportunities to expand the boutique’s presence and grow within the local market.

• Lead by example on the sales floor, delivering elevated, personalized service and fostering a culture of hospitality.
• Develop and maintain meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow‑up.
• Leverage CRM and client insights to build loyalty, increase repeat business, and maximize lifetime client value.
• Inspire the team to consistently deliver memorable experiences that strengthen brand affinity and client retention.

• Recruit, coach, and develop a high‑performing team while building future leaders through consistent feedback, coaching, and growth opportunities.
• Foster a culture of accountability, collaboration, and continuous learning.

• Expand the boutique’s presence through community partnerships, networking opportunities, local events, and strategic client activations.
• Ensure flawless execution across visual merchandising, inventory management, scheduling, payroll, compliance, and operational standards.
• Balance operational excellence with an elevated client experience, ensuring every detail reflects the luxury brand experience.

Business Growth & Profitability:
Drives sales growth and profitability through strong commercial execution and effective management of key performance metrics.

Client Development & Loyalty:
Builds lasting client relationships through personalized engagement, elevated service, and strategies that increase retention and lifetime value.

Brand Experience & Operational Excellence:
Maintains exceptional brand standards and operational discipline across the boutique experience, inventory, and financial performance.

Talent & Team Performance:
Develops an engaged, high‑performing team through effective leadership, coaching, and succession planning.

• 5+ years of luxury retail leadership experience leading a high-performing boutique and driving…