General Manager

Passion
- Be the Best
, is the brand mission! The General Manager directs all activities of their Capriotti's location to achieve operational excellence, while providing Guests with an exceptional Guest experience in a respectful, motivating, safe, clean and sanitary work environment for the shop's Team Members.

• Builds teams by proactively recruiting, hiring, training and retaining the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops and motivates the shop's Team Members by following the Capriotti's training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain Capriotti's standards for cleanliness, safety and maintenance.
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. Proactively investigates and resolves Guest issues regarding product quality and/or service.

• Monitors compliance with health, safety and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti's specifications, using the correct portion, quality and product presentation controls.
• Maintains the integrity of Capriotti's recipes to ensure a consistent Guest experience at any Capriotti's location.

• Responsible for cash management and bank deposits.
  
  Your role requires you to have a valid driver's license and clean driving record.
• Monitors budgets, cost of goods sold, labor, payroll records and all other financial transactions related to the shop.
• Promotes an environment of "salesmanship" by encouraging a culture for suggestive-selling and an orientation towards "counter service" versus "cashier" mindsets at the register.
• Utilizes effective purchasing, inventory, receiving and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).

• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, Vendors and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, Vendors and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluates results to choose the best solution for problem-solving.

• Service Orientation
  - Actively looks for ways to help others.
• Time Management
  - Demonstrates ability to multi-task; can remain a "hands-on orchestrator" during a busy shift without losing focus on the guest, product quality and team performance; organizes, plans and prioritizes daily and weekly tasks/projects.
• Computer/Technology
  - Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

• Ability to withstand work conditions in temperatures of 30 degrees F or less and up to 100 degrees
  
  F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• Minimum 21…