Transportation Manager

Transportation Manager – Eastpointe

Organization: PACE Southeast Michigan

Under the supervision of the Director of Transportation, the Transportation Manager is responsible for oversight of the transportation depot(s) within area of responsibility. This includes management of the Transportation Coordinators, Transportation Lead Drivers, and Transportation Drivers. The Transportation Manager will oversee several logistical activities related to transporting our senior citizens to and from various appointments and activities, and regular, timely delivery of various items.

This role requires a strong passion for internal and external customer service, and relationship-building, all related to providing the best-in-class care for our program participants within PACE Southeast Michigan.

• Plan and manage the transportation of program participants to and from the Day Health Center
• Plan and manage the transportation of program participants to medical appointments within the Day Health Center
• Facilitate weekly staff huddles
  • Cultivate healthy bottom‑up communication from team members to communicate appropriate information regarding participant tolerance while riding on PACE Southeast Michigan vehicles and or other related concerns.
  • Cultivate healthy top‑down communication from leadership to team members to communicate updates as necessary.
• Must participate as a member of the Interdisciplinary Team (IDT) daily and collaborate to ensure best‑in‑class care for program participants
• Participate in the monthly All Leadership Team meeting to provide updates on the department to the extended leadership team
• Direct orientation of new employees in the transportation department; ensure that new employees are educated on all transportation policies and procedures and receive the necessary experience to complete the Trainee Checklist within the first month of employment
• Maintain established departmental and system policies, procedures, and objectives, including but not limited to the following:
  Quality assurance program, Safety, Environmental and Infection control standards
• Schedule and facilitate focused monthly trainings with all transportation staff and hold staff members accountable to attend meetings and in‑services
• Responsible for the human resources function within area of responsibility which includes but is not limited to hiring, developing, training, and coaching of the transportation staff
• As needed, ensure all driver credentials are submitted timely to Human Resources. Credentials include but are not limited to Valid, unrestricted, Michigan Commercial Driver's License (Class B, Passenger endorsement), Valid CPR Certification, and Valid DOT Medical Card
• Ensure that all staff always observe all traffic laws and regulations and report any violations. Communicate necessary information regarding traffic violations or accidents/incidents to Safety, Fleet, and Training Coordinator
• Assist staff in reporting and recording participant feedback using Improve PACE Forms (IPF)
  • Root cause, resolve and follow up appropriately on transportation related challenges reported by program participants and transportation staff within regulatory time frame
• Proactively engage in process improvement to create new policies/processes and revise existing policies/processes to address transportation challenges
• Ensure transportation staff completes any necessary documentation logs concerning vehicle pre‑trip, post‑trip, vehicle maintenance and safety maintenance
  • Maintain current pre‑trip, post‑trip, vehicle maintenance and safety maintenance logs as required by record retention schedules
• Assure that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules
• Participate in and assist staff in completion of all necessary annual mandatory training and competency testing with regard to the performance of job duties
• In conjunction with the Director of Transportation, develop and monitor the budget related to the Transportation Department
• Develop and maintain transportation metrics as assigned
• Conduct semi‑annual and annual performance reviews for all transportation staff
• Oversee and approve…