Senior Customer Service Specialist | Logistics Account | AI-Assisted Operations

Senior Customer Service Specialist | Logistics Account | AI-Assisted Operations

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CPS Asia Pacific is seeking a highly experienced Senior Customer Service Specialist to join our fast‑paced team in Eastwood Quezon City, Metro Manila. This is a full‑time position where you will play a crucial role in delivering exceptional customer service to our logistics clients through the use of innovative AI‑assisted operations.

Perform logistics and operational tasks in an AI‑assisted workflow environment.

Handle tracking, documentation, coordination, and case management.

Use AI‑assisted tools to improve speed, accuracy, and documentation.

Ensure tasks are completed within defined SLAs and quality standards.

Communicate with internal teams and stakeholders as required.

Maintain accurate case documentation and system records.

Follow SOPs and compliance guidelines strictly.

Escalate issues appropriately based on process.

Participate in team meetings and performance discussions.

Maintain productivity and quality targets consistently.

Adapt to tools, systems, and workflow requirements.

At least 5 years of overall work experience in BPO settings.

Experience handling a Logistics account is required.

Retail and E-commerce account experience is an advantage.

Experience working with AI tools or AI‑enabled operations in BPO is an advantage.

Experience in back‑office, shared services, or operational support roles.

B+ communication skills (written and verbal).

Good system navigation and documentation skills.

Strong attention to detail and accuracy.

Ability to work in a fast‑paced operational environment.

To help us process your application faster, please email your updated resume to [email protected] with the subject line in this format: [Full Name] – [Role You’re Applying For]. Applicants who submit promptly will be prioritized.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service specialist?
• How many years' experience do you have in the BPO industry?
• How many years' experience do you have in BPO operations?
• Do you have customer service experience?
• How many years' experience do you have as a BPO Agent?
• Which of these industries have you worked in?