Retail Branch Manager

Overview

Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank. Woodforest National Bank is privately owned, with the Employee Stock Ownership Plan as the largest shareholder. We focus on building relationships and serving our communities while understanding the financial needs of every customer.

Woodforest is one of the largest employee-owned banks in the country.

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and in-store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Be a “Keeper of the Woodforest Culture” and create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

• Must be proactive when seeking business outside of the branch.
• Inspired, goal-oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people with effective problem-solving, composure, and a positive attitude with customers and internal team members.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

• 5 years of relevant and transferable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Individuals with this level of experience typically report to an on-site manager; they may mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging. We prefer candidates who reside within our community.

• High School Diploma or equivalent required.

• Full-Time.

• Responsible and accountable for all personnel and employment decisions at assigned branch/location.

• Up to 50% or more outside of branch or as needed by customer.

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans.