Representative Payee Associate

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey/Community Solutions Alliance, we put our heart and soul into everything we do.

We are seeking a Representative Payee Associate to join our team.

Location:

Tinton Falls, NJ

Work Hours:

8:30am-4:30pm M-F

Rate:$19.23 - $21.15/Hour

The Representative Payee Associate provides essential administrative and financial‑support functions to ensure accurate processing of client referrals, proper documentation of benefits‑related information, and strict adherence to confidentiality and regulatory standards.

This role serves as a welcoming first point of contact for consumers, families, and community partners (in person, by phone, and via email) while supporting Directors and the Office Operations Specialist with daily operations.

• Receive and process referrals from email, mail, AWARE, DVRS, Pre‑ETS, and Benefits Counseling programs.
• Review referral packets for accuracy and required documentation.
• Maintain organized electronic tracking systems in Teams and SETWorks.
• Communicate with referral sources and program staff regarding missing information or updates.
• Complete billable logs in SETWorks.

• Manage incoming/outgoing mail and perform Post Office runs.
• Answer phones, route calls, and greet visitors.
• Create flyers and digital materials in Canva for workshops, events, and outreach.
• Prepare newsletters and updates through Constant Contact.

• Track staff certifications and training requirements.
• Support completion and filing of employee evaluations.
• Assist with DDD compliance tasks.
• Provide SETWorks support, including data entry, reports, and documentation.

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• Daily Pay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access  for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://(Use the "Apply for this Job" box below)./benefits

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Associate's Degree Preferred
• High School diploma plus 2 years of related office experience required.
• Valid Driver's License required
• Spanish speaking a plus!