Customer Service Representative

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Fast Signs Eatontown is hiring for a Customer Service Representative to join our team!

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

• Serve as the first point of contact for walk-in and telephone customers.
• Respond to customer inquiries; use The 10 General Orders of Customer Selling to determine sign needs, provide sign recommendations and quotes, and assist customers with the order process. Obtain information for future contact.
• Process customer orders. Accurately complete Work Order; obtain customers approval and payment.
• Enter contact names into database for appropriate follow up (i.e., call, mail a brochure, have a salesperson call).
• Perform quality assurance measures pre- and post-construction by accurately creating, reading and communicating Work Order details and later proofing sign for errors or unacceptable standards (i.e., bubbles, ragged edges, and loose seams).
• Contact customers when the order is ready, when delays or errors occur, or when payment is late, to ensure that they are satisfied after the job has been picked up/delivered, etc.
• Assure customer satisfaction. Contact customer within 3-5 days of order to confirm customer satisfaction. If dissatisfied, determine concern and present solutions.
• Obtain referrals; determine contact name and phone number and provide follow-up.
• Follow up with printed quotes, thank you notes, etc.
• Work on different projects simultaneously.
• Prospect via phone for new customers. Generate list of prospects through lead generation software, or publications (Yellow Pages, Chamber of Commerce directory, etc.).
• Implement call, mail, and call process with prospective customers.
• Execute in-house/database mailings and follow up via phone. Mail a minimum of 50 post cards weekly based on a variety of POS target lists.
• Maintain an attractive retail environment (clean, organized and functional).
• Support store manager as needed with reports, close out, invoices, and daily, weekly and monthly paperwork.

• Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals and vice versa).
• Previous experience as a customer service representative or inside sales representative.
• Previous experience in a sign shop or graphics industry.
• Pass all assessments/inventories administered during the hiring process.

Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler, use a calculator, basic sales skills; telemarketing skills; experience with a POS system; using a keyboard for typing/data input; sign basics; computer basics including Windows 95/98 or 3.x and Office 97.

Communication including listening, speaking, hearing and writing; consulting; being able to assess needs and offer possible solutions for consideration; time management; using the phone book or other lists to generate contact companies; organizing (i.e., leads, call backs, quotes).

Easy-going, adaptable personality; positive "get it done" attitude; quality conscious; flexibility to occasionally work (and be compensated for) overtime; calm, professional and diplomatic; presents self well; neatly dressed, well-mannered and polite.

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

• Entry level

• Full-time

• Customer Service

• Consumer Services