Wellness Center Ambassador - Health And Wellness Center

Job Title: Wellness Center Ambassador – Health and Wellness Center

Location: HMH PHYSICIAN SERVICES, INC., Borough of Eatontown, New Jersey

The Wellness Center Guest Ambassador serves as a welcoming host for patients visiting the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports way finding, provides clerical support to ensure a positive and tailored experience, checks in patients, and assists with registration or scheduling. The Ambassador ensures that every patient and visitor has a cohesive and positive experience throughout their visit.

• Proactively greet all guests to the Health and Wellness Center using proper verbal and non‑verbal communication and facilitate each patient’s visit through various points of their journey.
• Remain visible at the point of entry and maintain a professional appearance in line with attire standards.
• Greets patients and visitors promptly, courteously and helpfully, maintaining a smile and direct eye contact.
• Obtain and verify demographic information when required.
• Direct patients to accurate locations or investigate guests’ needs to facilitate registration, check‑in or scheduling.
• Escort or arrange escort for patients requiring a wheelchair to their location.
• Make confirmation calls, complete check‑in upon arrival, and announce patient arrival to the appropriate department.
• Answer telephone calls and facilitate calls in accordance with organizational and departmental standards.
• Enforce Access Control by advising guests of visiting and access policies, alerting security to violations, and assisting with visitor situations. Complete event reports as needed.
• Explain parking options and address concerns.
• Handle routine inquiries/issues and direct patient complaints to appropriate individuals.
• Conduct routine environmental observations (cleanliness, noise) and address issues in coverage areas such as lobby, restrooms, and wheelchairs.
• Adhere to all HMH, hospital and departmental policies and procedures.
• Act as a resource for visitors waiting in coverage areas.
• Maintain high department morale and smooth shift transitions by maintaining good working relationships with colleagues and volunteers, completing all scheduled shift changes.
• Stand for all or part of shift and physically assist patients and visitors as required.
• Perform other duties and/or projects as assigned.
• Establish relationships to ensure all matters are communicated efficiently between the medical team, service personnel, and supervisors.
• Serve as a patient contact for clerical matters regarding patient care.
• Provide secretarial support as assigned.
• Schedule tests or appointments or support patients with digital self‑service.
• Use digital solutions to guide patients or support check‑in, registration, or scheduling.
• Provide support for receiving mail, supplies, and restocking for all Wellness Center areas.
• Adhere to HMH Organizational competencies and standards of behavior.

Required:

• High School diploma or equivalent (GED).
• Minimum of one year of work experience.
• Ability to work independently and manage multiple tasks in a fast‑paced, visible environment while maintaining professional confidence.
• Excellent interpersonal, verbal communication, problem‑solving, and service recovery skills.
• Computer proficiency.
• Past experience with a Matrix reporting environment.

Preferred:

• Associate’s or Bachelor’s degree.
• Minimum of one year of front desk, reception, or hospitality experience.
• Patient Advocacy Certification.
• Bilingual ability.

Starting at $18.36 per hour. Compensation is benchmarked against market data and may vary based on experience, education, and other non‑discriminatory factors. Partial‑time positions are available (20+ hours per week). Benefits include comprehensive health, dental, vision, paid leave, tuition reimbursement, and retirement plans.

HMH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or provide results, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, military service, or protected veteran status.