Medical Receptionist - Obgyn - Physician Practice

Medical Receptionist - OBGYN - Physician Practice
HMH PHYSICIAN SERVICES, INC. Borough of Eatontown, New Jersey

• Requisition #
• Shift: Day
• Status:
  Full Time with Benefits

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
• Assists patients with the sign‑in process. Responds promptly to patient’s needs.
• Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
• Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
• Manages patient check‑in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; verifies insurance eligibility; ensures appropriate referrals are obtained (specialty offices); ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; accurately enters patient demographic information in billing/computer system.
• Manages patient check‑out process, ensuring the process is completed accurately and timely and in a friendly manner. Check‑out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past‑due balance(s), scheduling future appointments.
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
• Maintains efficient and accurate filing and record maintenance system.
• Assembles new patient folders. Retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Manages time effectively to prevent unapproved OT.
• Serves as a pre‑loader for our EMR system.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to learn quickly and adapt to changing patient needs, a strong sense of accountability, exceptional focus on teamwork, dedication to ongoing education, and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

• CPR certification.

Starting at $18.36 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.

• Labor Market Data:
  Compensation is benchmarked…