Sr. Systems Administrator

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACTAs a Sr. Systems Administrator, you will provide support for several of Open Text’s commercial cloud-based messaging platforms, with a focus on application services running on Solaris, Linux and Windows based systems.
WHAT

THE ROLE OFFERS
• Evaluation, planning, configuration, and installation of all internally developed and third party commercial & open-source application software in our test and production environments, and where possible, automate the installation of these tasks.
• Participate in assigned short and long term projects that vary in size, scope and complexity, where interaction with internal and external organizations/clients/vendors is required.
• Performs and manages continuous system monitoring, verifying the integrity and availability of all systems and key processes
• Rapidly recovers system failures to ensure high service availability. Identifies and escalates situations requiring urgent attention.
• Respond to and troubleshoot/resolve assigned incident tickets
• Share in the daytime and after hours on-call support rotation (during both business and off-hours)
• Take part in the monthly and quarterly scheduled night or weekend maintenance work
• Write and maintain system procedural and process documentation.
• Report and address security incidents, outages, vulnerabilities, etc. in accordance with Open Text’s security guidelines
• Actively participate in the establishment and maintenance of our PCI, HiTrust SOC and other certifications
• Stay informed on changes in technology and within the computer industry and keep current on security protocols.

WHAT YOU NEED TO SUCCEED
• Bachelor’s degree. Equivalent work-related experience or equivalent combination of education and experience will be considered.
• Strong knowledge of Solaris and Linux operating system
• Strong knowledge of common web application environments, such as SMTP, FTP, MQ, JBoss, Apache httpd, Apache Tomcat, Nginx, etc.
• Strong knowledge of and interest in system/network security and understanding of data protection and encryption techniques
• Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques
• Good understanding of network communications (i.e. TCP/IP, Firewalls, Load Balancers, VoIP, etc.)
• Intermediate knowledge of shell scripting and good knowledge of at least one language that can be used for scripting, such as Perl/Python/Bash/PHP/Ruby or similar
• Intermediate knowledge of Windows server operating system
• Intermediate level experience in Dev Ops tools (Ansible, Git, etc.)
• Intermediate level experience in AWS and GCP deployments and support
• Intermediate level experience working with virtualization platforms including VMware
• Practical knowledge working with monitoring (HP OMi, Zabbix or similar)
• Practical knowledge of databases (MySQL, PostgreSQL, Sybase)
• Strong communication skills, both written and oral.
• Must be self motivating and capable of working both independently and as part of a team.
• Demonstrate constant initiative and good judgment.

Open Text's…