Dispensary Associate-; East Coasting
Listed on 2026-01-12
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Retail
Retail Sales, Retail Associate/ Customer Service, Customer Service Rep, Retail Support
Dispensary Associate - FT (East Coast)
Join to apply for the Dispensary Associate-FT (East Coast) role at Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:
AAWH). New store opening in Eatontown, New Jersey early 2026.
The Dispensary Associate guides customers through the cannabis purchasing experience, makes informed recommendations, provides accurate product descriptions, and operates with high accuracy in a fast‑paced environment. The role works 30‑40 hours per week with flexibility to work weekdays and weekends. This location is unionized; wages, hours, and conditions are governed by a collective bargaining agreement.
Primary Responsibilities- Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
- Guide customers through sales transactions and offer advice and knowledge as needed.
- Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate.
- Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up.
- Promote a positive, customer‑service oriented work environment compliant with policies.
- Continuously develop product knowledge to offer customers up‑to‑date information and advice.
- Respond to customer inquiries in‑store, online, and over the phone.
- Accurately use and maintain the point of sale (POS) system in person and over the phone.
- Perform accurate cash handling, customer cart management, and ringing of customer transactions.
- Accurately and timely enter customer data.
- Strive to achieve team and individual performance goals.
- Verify proper paperwork, documentation, and required identification for customers.
- Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
- Report any observed inconsistencies or hazards to Store Leadership.
- Maintain a clean, organized, safe and inviting store environment.
- Complete store opening and closing checklists.
- Must be at least 21 years of age.
- High school diploma or GED.
- Retail experience preferred; cannabis retail experience a plus.
- Exceptional customer service skills.
- Basic computer skills.
- Experience with cannabis point of sale (POS) software is a plus.
- Positive attitude, team player, strong work ethic.
- Willing to build understanding of applicable state and local laws, regulations, and organizational procedures.
- Must remain compliant with all regulatory requirements for working in the cannabis industry.
- Excellent organization and time‑management skills.
- Focused with close attention to detail.
- Able to internalize training and follow instructions.
- Clear and effective communicator.
The employee must stand, walk, sit, use hands, reach, balance, stoop, kneel, crouch, crawl; talk, hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Company OverviewAscend Wellness Holdings, Inc. (“AWH”) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. We are committed to improving the quality of our customers’ lives by offering unrivaled quality, consistency, and meticulously curated products that meet individual needs.
EEO StatementAscend Wellness Holdings, Inc. (“AWH”) and its subsidiaries is an equal‑opportunity employer and celebrates the population of differences and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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