Desk Clerk - Library

Do you love helping people and connecting them with the resources they need? The L.E. Phillips Memorial Public Library is currently seeking two enthusiastic and detail-oriented Desk Clerks who have a passion for public service to work at the Library’s front desk. As a Desk Clerk, you will assist customers by checking materials in and out, processing library card applications, and transferring library materials between customers and shelves and SO MUCH MORE.

The L.E. Phillips Memorial Public Library is looking for candidates that will work independently with minimal direction, follow procedures, prioritize and multi-task, be a reliable team player with a strong commitment to customer service, and work in a fast-paced environment.

These are part-time non-exempt positions, averaging 19 hours per week. The starting wage is $16.61 per hour and includes paid floating holiday. The proposed schedule includes a variety of daytime and evening hours, including 1 out of 3 Saturdays from 9AM-5PM.

Final date to receive applications is Wednesday, October 28, 2026 at 8:00 a.m.

DEPARTMENT: Library

TITLE: Desk Clerk

DIVISION: Circulation Services

REPORTS TO: Circulation Services Manager

DATE: April 2026

STATUS: Nonexempt

Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.

• High school graduate or equivalent is required.
• Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.

• Excellent customer service skills including poise in stressful situations
• Ability to establish and maintain positive, effective working relationships with staff and the public.
• Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
• Strong attention to detail and ability to work accurately.
• Ability to follow Library policies and procedures.

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
• Checks materials in using Automated Materials Handler. Empties book returns on site. Provides basic troubleshooting of the Automated Materials Handler.
• Assists customers in using the self-checkouts. Troubleshoots the self-checkout machines when needed.
• Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
• Processes customer applications, address changes, and other circulation tasks in a multi-library system according to procedures.
• Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to procedures.
• Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
• Assists in work flow process when staff is out sick, on leave, or to enable the completion of daily duties or assigned task.
• Contributes to an orderly and visually appealing library through the shelving of materials and light cleaning, including dusting.
• Communicates effectively, professionally and honestly with all Library staff and Library visitors, including both written and verbal communications, following Library procedures as needed.
• Assists customers in using meeting…