Business Development Account Manager

Join to apply for the Business Development Account Manager role at Metal Craft and Riverside Machine & Engineering.

RIVERSIDE, located in Eau Claire, WI, is a precision machining company. Our mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high‑tech industries.

• Develop strong long‑term client‑business relationships for both new and existing customers.
• Manage all aspects of sales, service, and satisfaction for active, new, and potential customers.
• Provide excellent customer service working in a team‑oriented environment.
• Monitor and proactively improve customer satisfaction and product performance.
• Lead customer contract requirements flow down and order planning to ensure both company and customer needs are being met.
• Collaborate and facilitate cross‑functional team meetings with both internal and external customers.
• Develop New Product Development project plans and timelines.
• Lead cross‑functional team meetings to manage progress.
• Provide oversight to issue resolution of customer complaints.
• Prepare for and facilitate customer visits and assessments.
• Oversee customer daily business interactions.
• Collaborate with estimating to establish pricing.
• Develop proposals and administer contracts.
• Assess project and customer profitability.
• Develop solutions to improve processes and performance.
• Travel: 20% customer visits, meetings, and trade shows.

Depends on experience, skills, and related qualifications.

• Entry level

• Full‑time

• Business Development and Sales

• Aviation and Aerospace Component Manufacturing

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Apply online: ipc.us/t/