Box Office Attendant

Overview

Pablo Center at the Confluence is seeking Box Office Attendants to join our Guest team. As one of the first points of contact for many of our patrons, Box Office Attendants play a vital role in creating a welcoming and professional guest experience.

This role requires high energy, strong communication skills, and a background in sales and customer service. Candidates must also be comfortable and competent using computers and point-of-sale systems. Attendants are responsible for processing ticket purchases, memberships, and serving as a steward for all events in the building.

The ideal candidate is enthusiastic, reliable, and eager to learn and grow in a fast-paced environment. This position reports to the Director of Guest Relations.

This part-time role averages 5–25 hours per week, with scheduling based on the event calendar. Hours will vary, with most shifts occurring during evenings and weekends.

• Sell and process tickets, gift cards, and membership packages at the counter and over the phone
• Operate AXS and APEX ticketing systems; accurately handle cash and credit card transactions
• Process and distribute will-call tickets for events
• Assist with ticket reports and special projects
• Maintain a clean, organized, and professional box office and coat check area
• Support box office opening and closing procedures
• Stock and manage box office inventory
• Provide clear, courteous, and professional communication to patrons and staff
• Proactively problem-solve to ensure a positive guest experience
• Develop strong rapport with patrons and supporters of Pablo Center
• Perform other duties as assigned

• Proven experience in sales and customer service (with references)
• Strong computer skills; experience with ticketing or POS systems preferred
• Previous ticket sales experience a plus

• Ability to work a flexible schedule, primarily nights and weekends
• Dedication to providing exceptional guest service
• Friendly, professional, and welcoming demeanor
• Strong problem-solving and time management skills
• Excellent verbal, written, and phone communication skills
• Ability to collaborate effectively in a team setting
• Comfort working in close proximity (within 5 feet) of artists, patrons, students, community members, board members, and staff
• Ability to lift up to 40 lbs