Telecommunicator; 911 Dispatcher

Put your customer service skills to use while serving your community! Help us provide an essential service for Eau Claire County residents and visitors. Join our team as a full‑time Telecommunicator (911 Dispatcher)! We are currently hiring in the Eau Claire Communications Center. The Eau Claire Communications Center is one of the longest running countywide, central dispatch facilities in Wisconsin. Civilian Telecommunicators are responsible for all 911 calls and non‑emergency calls in Eau Claire County.

We dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Applicants will use a computer aided dispatch system, computer records management system, TIME system, and other computer software to effectively complete their duties.

Schedule: During a 2‑week period, you work five 12‑hour shifts and two 8‑hour shifts. This means you get every other Saturday, Sunday, and Monday off!

Requirements:

• Must be at least 18 years of age
• Possess a high school diploma or equivalent (GED, etc.)
• Have no felony convictions on record
• Must be able to work a variety of different shifts
• Must also be detail‑oriented; have good keyboarding skills; have effective communication skills; possess the ability to maintain composure under high stress situations; exhibit patience and discretion when dealing with customers; and have the ability to multitask

Additional Reasons to Apply:

• Receive 41.25 hours of vacation on your first day of employment, plus earn 82.5 hours of additional vacation time in the first year
• Receive 3 paid floating holidays and 8 paid regular holidays (in a calendar year)
• Potential to qualify for Public Service Loan Forgiveness
• Plus, other excellent fringe benefits (paid sick leave, health insurance, life insurance, etc.)!

Final date to receive applications: Sunday, January 18, 2026 at 11:59 p.m.

Telecommunicator (911 Dispatcher) Recruitment Snapshot

Under general supervision, receives calls for police, sheriff, fire, and emergency medical services, transmitting information and dispatching personnel and equipment through the use of telephone, State Computer System, Local Computer System, and radio communications equipment. The incumbent must develop and maintain a thorough knowledge of police, fire, and medical operations and procedures as well as a working knowledge of Federal, State, and local laws and ordinances.

This background is essential in order for the incumbent to be capable of understanding the status of activities in the field and to make the most effective use of personnel and equipment.

Disposition of calls are made in accordance with established regulations and procedures; however, incumbent must exercise initiative and sound judgment. Incumbent must develop and maintain knowledge of the geographic layout of the City and County of Eau Claire as it pertains to dispatching personnel to calls for service. Incumbent has substantial contact with the public and user agencies via telephone, radio and in person.

Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures. Transmit and receive messages to and from user agencies via public safety radios, 9‑1‑1 emergency telephone lines, data terminals and other communications equipment.

Maintain contact with all units on duty; maintain status and location of police and fire units; answer non‑emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.

Maintain contact with callers when required. Provide Basic life support instructions following the National…