Service Dispatch Coordinator - Power Systems Division

Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit

Service Dispatch Coordinator - Power Systems Division

Company overview and role details are provided to inform candidates about the position and the employer.

• Dispatch and schedule field service technicians based on job requirements, technician skill sets, location, and availability.
• Adjust schedules proactively to meet customer demands and optimize labor and resource usage.
• Communicate job details, updates, and changes to technicians and customers in a timely and professional manner.
• Track job progress to ensure timely completion and update records accordingly.
• Order and track necessary parts and tooling to support field service operations and meet project timelines.
• Open, update, and close work orders in the service management system.
• Ensure accuracy in job documentation, including timecards, labor entries, and billing segments.
• Monitor credit approvals and enforce COD collection requirements when applicable.
• Process supplier invoices and ensure correct job allocation.
• Maintain calibration certificates for testing equipment and tools.
• Serve as a key point of contact for walk-in and phone-in service requests.
• Maintain positive, courteous, and professional relationships with customers.
• Resolve routine issues independently and escalate more complex concerns to the Branch Manager.
• Support the company's image by ensuring high standards of customer interaction and responsiveness.
• Assist in maintaining a clean, organized, and safe service facility, yard, and tool inventory.
• Maintain accurate inventory records of all service equipment and tooling.
• Ensure tools and equipment are properly maintained and calibrated.
• Comply with all internal reporting, documentation, and recordkeeping requirements.
• Provide regular updates and relay technician feedback, concerns, or suggestions to the Branch Manager or Field Service Supervisor.
• Participate in scheduled training sessions and meetings; take initiative in self-directed learning related to equipment, systems, and service procedures; strive for continuous improvement and professional growth within the role.

• High school diploma or equivalent.
• Previous experience in dispatching, scheduling, or administrative support.
• Strong organizational and communication skills with excellent attention to detail.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Demonstrated reliability, professionalism, and ability to work as part of a team.
• Experience in a service or technical environment (e.g., construction equipment, power systems, field service operations).
• Experience using service management or dispatch software.
• Knowledge of equipment, parts, and tools used in mechanical or electrical service work.
• Familiarity with invoicing processes and job costing.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Machinery Manufacturing

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