Electronic Payments Specialist

Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

If you thrive on accuracy and enjoy helping others, this role is for you. Become a Electronic Payments Specialist at Royal Credit Union! In this role, you’ll support Members and team members with card products, check processing, and electronic transactions, while helping solve problems and keeping every transaction running smoothly and accurately.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do: Electronic Payment Specialists provide multi-channel product support to Royal Credit Union team members and Members for all Royal's card products, check processing and electronic transactions. Also responsible for the processing of daily manual payroll, transaction adjustments, and reviewing/maintaining reports while providing the highest level of service to internal and external members. Possess knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions.

Our Commitment To You!:

• Compensation: $17.40- $19.40 per hour (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• High School Diploma or Equivalent
• One year Customer Service Experience
• Must be bondable upon hire
• Working knowledge of basic accounting principles and regulatory requirements for electronic payments and negative share accounts.
• Strong sense of customer service with excellent written and verbal communication skills to support Members and team members.
• Excellent time management and organizational skills; able to work efficiently in a high-volume environment under multiple deadlines and changing priorities.
• Analytical and critical thinking skills to research, solve problems, and make decisions regarding complex daily work; effective problem-solving skills to identify, research, propose, and execute resolutions.
• Readily learns new technologies and uses Royal’s digital solutions; works independently on assigned tasks within a team environment with meticulous attention to detail.
• Associate's Degree in Accounting or Business Management
• Experience working in a financial institution or related experience

Work Schedule:

• Full-Time, hourly working approximately 40 hours per week.
• Hours and shifts vary between 7:30am-5:00pm Monday through Friday, with additional hours as needed

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be…