Enterprise Customer Success Manager

Enterprise Customer Success Manager

Jamf is looking for an Enterprise Customer Success Manager (ECSM) to act as the dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business.

• Own and manage a portfolio of high‑touch, high‑value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Partner cross‑departmentally to advocate and act as the voice of the customer internally.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise‑wide success.
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
• Leverage in‑depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes.
• Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives.

• 4+ years of experience managing enterprise‑level accounts with a focus on driving customer success and delivering outcomes (Required)
• 1+ years of experience with Apple products in a professional setting (Preferred)
• Fluent in Spanish (Preferred)
• Ability to communicate effectively with both technical and non‑technical stakeholders (Required)
• Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred)
• Experience working with executive stakeholders (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (Preferred)
• Collaborative team mentality with proven ability to execute across cross‑functional teams (Required)
• Strong attention to detail and ability to speak to value and ROI (Required)
• Ability to multi‑task and prioritize duties (Required)
• Ability to engage with and establish trust and rapport with all levels of customers and employees (Required)

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named one of 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named one of 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best‑in‑class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Pay Transparency Range $49,385—$144,840 USD

We are a team of free‑thinkers, can‑doers, and problem‑crushers. We value humility and…