Workstation Support Technician

6 month contract

Location:

onsite, 1221 Whipple Street, Eau Claire, WI, 54703

Overview:
Mayo Clinic is seeking temporary TDR Testers to support go-live readiness for a large-scale system implementation across Mayo Clinic Health System locations. Testers will validate that approximately 3,445 workstations and peripheral devices, including printers, scanners, and label printers, work correctly in the production environment before the April 2027 go-live. Testers will follow standardized test scripts, document results, and retest devices after issues are fixed.

This is a great opportunity for recent college graduates looking to gain hands‑on experience in healthcare IT. No prior Epic experience or certifications are required, and full training will be provided.

• Complete Mayo onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026
• Test workstations and peripherals at assigned MCHS locations by following step‑by‑step test scripts
• Accurately document test results, failures, and issues in the designated tracking tools
• Escalate identified issues to the appropriate technical teams for remediation
• Retest devices and workflows after remediation and track issues through resolution
• Support Production TDR from December 2026 through April 2027, including the final handoff of open items into go‑live readiness processes
• Work professionally and respectfully in active clinical and patient care environments

• Strong computer troubleshooting and problem‑solving skills
• Ability to follow detailed written instructions consistently
• Strong attention to detail and accurate documentation skills
• Ability to travel between MCHS locations and work on‑site

• Degree or coursework in information technology, computer science, or a related field
• Familiarity with Windows workstations and common peripherals
• Experience in a healthcare or customer‑facing environment

• High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role.
• OR
• Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role.
• OR
• Bachelors degree and excellent computer troubleshooting and problem‑solving skills.

Physical Requirements:

Ability to stand, walk, and move between departments for extended periods.

Basic computer skills, customer service

Basic computer skills,customer service

This is a Contract position based out of Eau Claire, WI.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan
• Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Oct 20, 2026.

This is a fully onsite position in Eau Claire,WI.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal…