Telecommunicator

SALARY RANGE $25.02 starting wageWORK ASSIGNMENT DETAILSAs part of the Waupaca County Sheriff’s Office, a 911 Telecommunicator is involved in all aspects of public safety in Waupaca County. The Waupaca County Communication Centers’ mission is to make an effective difference in the community by providing high-quality professional and effective communications, and to ensure responder safety while striving to save lives and protect property.

Through cooperation, continued education, and our commitment to excellence. Telecommunicators are the first link between the community and all emergency responders and a vital link to emergency services.

This position is full-time and works a 2 week rotation on a 2-2-3 schedule with every other weekend off. Shifts are either 6a-6p or 6p-6a with one 8 hour shift every 2 weeks. The Communication Center is staffed 24/7 and Telecommunicators will regularly work weekends and holidays. Waupaca County cannot guarantee any particular shift for an employee.

The 911 Telecommunicator is a civilian position and works under the direct supervision of the Communications Captain and Communications Sergeant(s).

ESSENTIAL RESPONSIBILITIES:

The duties/responsibilities listed below are not exclusive or all-inclusive. Other duties/responsibilities may be required and/or assigned.

Answer 911 emergency phone calls and non-emergency phone calls. Identify the nature of calls or reports and dispatch the appropriate police, fire, medical, or other emergency units.

Evaluate and prioritize calls based on urgency then accurately and efficiently provide information to public safety personnel.

Provide Emergency Medical Dispatch service to callers until emergency units arrive.

Operate enhanced 911 (E911) system, computer aided dispatch (CAD) system, and other computerized equipment.

Enter required information into the CAD system accurately and according to policy.

Accurately track and maintain status and safety updates for all resources in the CAD system.

Utilize critical thinking, good judgement skills while working independently or as part of a team.

Maintain radio contact with public safety personnel within Waupaca County and surrounding communities as needed.

Operate and monitor two-way radio channels in accordance with Federal Communications Commission (FCC) rules and department policy.

Periodically perform equipment testing to ensure functionality and report any issues to the appropriate personnel.

Monitor weather watches and warnings and notify appropriate personnel as necessary.

Provide general information to ancillary services such as utility companies, wrecker services, railroads, and various other agencies as required.

Provide administrative public safety information, such as how to file accident reports, report a crime, find a towed car etc.

Operate the TIME System for driver’s license checks, registration checks, criminal histories, wanted persons, protection orders, and additional information. Make entries into the TIME system as required.

Maintain professional and technical knowledge by attending educational seminars, training and workshops as necessary or required.

Maintain absolute confidentially regarding all department operations, members of the public and Waupaca County employees.

May be required to testify and present reports, documents or other evidence at legal proceedings.

PERIPHERAL RESPONSIBILITIES:

Fill vacant shifts as necessary.

Assist in public education concerning matters relevant to the E911 Communication Center.

Other duties as assigned.

QUALIFICATIONS :

Must be 18 years of age.

Must have never been convicted of a federal felony or any offense, which if committed in Wisconsin could be punished as a felony, unless applicant has been granted an absolute and unconditional…