Branch Supervisor - Eau Claire South

Are you passionate about leading high-performing teams and making a real difference in the financial wellness of your community? Become a Branch Supervisor at Royal Credit Union! In this role, you'll inspire and mentor team members, drive branch growth, and ensure exceptional service for our Members every day.

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

A leader that is committed to maintaining an engaged, high performing team dedicated to improving the financial wellness of our members. Responsible for assisting the Branch Manager II with the overall operation of one or more branch locations. Will ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals. Will oversee some functions of the branch Teller and/or Member Account Representative (MAR) operations.

Will assist Branch Manager II by supervising, mentoring and working at other designated offices and locations as directed. Act as overall branch leader in the absence of the Branch Manager. Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office.

• Compensation: $65,582-$75,420 annually (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

Required Education/Experience Details &

Required Qualifications:

• High School Diploma or Equivalent
• Two years working in financial services, including a minimum of one year combined experience working with new accounts, loans and loan processing or equivalent loan related experience
• One year leadership experience or equivalent leadership training
• Must be bondable upon hire
• Valid Driver's License and insured vehicle
• Must obtain Notary Seal

Knowledge, Skills and

Competencies:

• Demonstrates strong leadership and coaching abilities, fostering an engaged and high-performing team through ongoing development and feedback
• Proficient in using digital solutions and technology devices (tablets, smartphones, PCs, laptops) and has a basic understanding of Microsoft Office products
• Exceptional communication skills, able to build rapport, confidently engage with members, and provide clear, supportive guidance to team members
• Applies business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives
• Adapts quickly to changing circumstances, demonstrates resilience, and motivates others to embrace new challenges and opportunities

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