Deli Assistant Department Manager - PM

Location

Eau Claire - Mall Drive

Full-Time

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Deli Assistant Department Manager – PM!

Job Title:
Deli Assistant Department Manager - PM

Reports to:
Deli Department Manager

Are you a leader with a passion for food service and deli operations? Whether you’ve excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity!

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our deli has them covered. As a Deli Assistant Department Manager, you’ll play an essential role in guiding your team, supporting your department’s goals, and ensuring that guests have an exceptional shopping experience.

What You’ll Do:

• Leadership Support: Assist the Deli Department Manager in achieving labor goals and contribute to departmental gross profit objectives, focusing on shrink control and efficient operations.
• Team Development: Lead, coach, and reinforce Festival culture, guest service, and performance expectations. Train and develop associates, ensuring high retention rates and consistent performance.
• Guest
  
  Experience:
  
  Provide outstanding customer service, resolve guest concerns, and live the boomerang principle by ensuring a memorable and positive experience for all.
• Operational Excellence: Maintain inventory levels, ensure correct pricing, and manage special orders. Take action on sales floor and back‑stock conditions, addressing any areas of opportunity.
• Collaboration: Work with the Deli Department Manager on performance reviews, coaching sessions, and store sales. Assist in interviewing and hiring new associates.
• Safety & Compliance: Ensure safety standards are upheld and that all necessary food safety logs and procedures are followed.
• Support & Training: Provide consistent feedback, support, and additional training to associates after their initial 30, 60, and 90 days of hire.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

• Leadership
  
  Skills:
  
  Experience in a supervisory role with strong interpersonal skills and the ability to motivate and manage a diverse team in a fast‑paced environment.
• Industry Knowledge: Strong understanding of the retail food business, merchandising, and perishable department operations, with the ability to make timely and effective decisions.
• Communication
  
  Skills:
  
  Excellent communication skills and the ability to effectively deal with both associates and guests.
• Safety Awareness: Knowledge of all safety requirements and company safety policies, including proper training on equipment such as slicers, fryers, ovens, and more.
• Food Safety Certification: Serve Safe certification (Festival will pay for certification if not already certified).
• Experience: At least 6 months of experience in a Counter Lead or Night Lead position.

Physical Demands and Work Environment:

• Stand in place for a long period of time, bend, stoop, and kneel regularly.
• Full range of upper body motion.
• Lifting up to 50 pounds on a frequent basis.
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens, and sales floor.

Work Schedule:

The Deli Assistant Department Manager - PM is a full‑time position. This position will work a variety of shifts including nights, weekends, and holidays based on business needs.

Joining our team means more than just a job—it’s an opportunity to be part of a dynamic environment where you can…