Assistant Store Manager

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Job Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front‑line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics to support our mission of ensuring outstanding customer service and regulatory excellence.

Mission: To help and educate our customers while building long‑term relationships, making a difference in their lives and communities.

Vision: Deliver innovative financial solutions that better fulfill customers’ unique needs, enabling them to build a better future for themselves and their families.

Commitment to Diversity: We are an Equal Opportunity/Affirmative Action employer and make hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

• Serve and educate customers on the product portfolio, presenting all options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly.
• Answer telephone inquiries and process general questions, customer applications, and requests.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or regional volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring they feel supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins—including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or pick‑ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have reliable personal transportation, valid Driver’s License, and valid automobile insurance while employed by the company.
• Willingness to consistently live and embrace our core values of accountability, inclusiveness, transparency, and focus.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Sales and Business Development

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