Energy Services Intake Worker

• Base Pay $21.00 - $23.75 / Hour
• Job Category Weatherization & Energy Services
• Employee Type PY Full-time Non-Exempt

Western Dairyland is hiring two Energy Services Intake Workers to work at our Better Way - Eau Claire Office, located at 1 Better Way, Eau Claire, WI 54701. The Energy Services Intake Worker provides initial contact and guidance to appropriate services for person(s) seeking benefits under public assistance programs. These positions also determine eligibility for Wisconsin Home Energy Assistance Program (WHEAP).

These are a full-time, four-day workweek positions - one Monday-Thursday (36 hours per week) position and one Tuesday-Friday (36 hours per week position. These positions follow a part-year work schedule and are active during Western Dairyland's peak Energy Services season. Employees generally work from mid-to-late August through the end of May and are off during the summer months. Actual employment dates may vary each year based on program needs.

The wage range for these positions is $21.00 to $23.75 per hour.

• Perform initial screening for individuals seeking assistance under public assistance programs.
• Provide information on eligibility criteria required for offered programs.
• Review and make preliminary determination if individual meets the eligibility criteria.
• Determines eligibility for WHEAP (Wisconsin Home Energy Assistance Program).
• Conduct interviews with individual requesting assistance with energy and interactive home heating needs.
• Evaluate financial and non-financial criteria to determine eligibility for monetary benefits.
• Make appropriate referrals for other programs and community resources.
• Research, interpret and explain federal, state and local policies governing eligibility, legal rights and responsibilities of applicants and participants assistance.
• Coordinate outreach sites with providers.
• Make presentations at outreach locations.
• Identify and contact potential eligible individuals in person or via telephone.
• Attend initial and on-going training.
• Other duties as assigned.

• High school diploma or equivalent.
• Associate degree or two (2) years of work experience involving interaction with the public require: use of interviewing techniques to elicit for personal, financial and other sensitive information: interpersonal skills to relate and communicate well with the public; knowledge of and referral to a variety of available resources.
• Valid driver’s license.
• Reliable, insured vehicle.
• Employment will be conditional upon successful completion of criminal background check.
• Knowledge of public assistance program policies and procedures
• Skill in interviewing techniques to elicit and probe for information
• Ability to communicate effectively both orally and in writing, including public speaking, interviewing, counseling, investigating, and fact finding.
• Ability to establish and maintain effective working relationships with other employees and the public, with skill in relating to individuals with various types of disabilities
• Ability to work independently.
• Ability to maintain a high level of confidentiality.
• Excellent problem-solving skills (able to think on your feet)
• Ability to make decisions sometimes immediately.
• Must be accurate and detail oriented.
• Good organizational skills.
• Strong sense of customer service.

• Vacation time accrued at 0.05769 hours per hours worked
• 25 hours of personal time(prorated at start time)
• 10 paid holidays
• Sick leave accrued at 0.05709 hours per hour worked
  • approximately 6 hours of sick leave per month for full-time employees
  • maximum accrued sick leave of 408hours
• Short-Term Disability
• Long-Term Disability agency paid

Employees can contribute immediately. After 1 year of employment, the agency will contribute between 3 and 6 percent, dependent on the employee's contribution.

• Generous employer contribution to health premiums
• $3,750 deductible reimbursement for individuals and up to $6,500 reimbursed for family deductibles
• Health Savings Account
• Flexible Spending Accounts for both Health and Dependent Care
• Employee Only $38.16per month
• Employee + Family $112.56per month

• Employee Only $5.43 per month
• Employee + Spouse $12.47 per month
• Employee + Child(ren) $13.82 per month
• Employee + Family $21.10 per month

• Employee Assistance Program - fully paid
• Basic Life Insurance - fully paid (plus additional group…