Desk Coordinator

Position: Hire Desk Coordinator
Location: Gwent

Hire Desk Coordinator / Hire Desk Controller

Gwent (South Wales)
Circa £35,000 + Benefits
Full-Time, Permanent

About the Opportunity

Paradigm Employment Services are supporting a well-established business within the equipment and asset hire sector, known for delivering reliable service and operational excellence.

Due to continued growth, they are now looking to appoint an organised and customer-focused Hire Desk Coordinator to join their busy operations team.

This role sits at the heart of the business — coordinating hires, supporting customers, and ensuring smooth day-to-day operations.

The Role

You’ll be responsible for managing incoming hire requests and coordinating logistics to ensure efficient service delivery.

Key responsibilities include:

* Handling inbound hire enquiries via phone and email

* Coordinating equipment availability and scheduling

* Processing hire orders, contracts, and documentation

* Liaising with drivers, engineers, and operations teams

* Providing accurate information on availability, pricing, and timelines

* Managing customer relationships and delivering excellent service

* Supporting billing, off-hires, and general administration

* Ensuring all records are accurate and up to date

The Candidate

We’re looking for someone organised, proactive, and confident managing multiple tasks in a fast-paced environment.

Ideal experience includes:

* Previous experience in a hire desk, coordination, or scheduling role

* Background in plant hire, logistics, construction, or similar (preferred)

* Strong organisational and multitasking skills

* Excellent communication and customer service skills

* Good IT and administrative skills

* Ability to work under pressure and prioritise effectively

What’s on Offer

* Competitive salary circa £35,000

* Stable, growing business with strong reputation

* Friendly and supportive team environment

* Varied and fast-paced role with real responsibility

* Opportunities for development within the business

About Paradigm Employment Services

At Paradigm Employment Services, we take a consultative and tailored approach to recruitment. Whether you’re exploring your next career move or looking to strengthen your team, we focus on long-term fit, quality, and results.

📩 To apply or find out more, please get in touch