Accommodation Support Officer

JOB PURPOSE

To assist the Private Sector Housing Initiatives Manager and other staff within the team in managing the temporary accommodation provided by the Council to homeless households.

To provide support and assistance to the team to ensure an effective and comprehensive housing management service is provided to the temporary accommodation used by the Authority.

To provide an effective and responsive response to service requests from clients.

To generally participate in the overall planning and development of the homelessness service.

KEY RESULT AREAS Accommodation Support Officer

To be responsible for the smooth running of administrative systems relating to the Housing Supply and Regulation Service with a particular emphasis upon the systems surrounding the provision of temporary accommodation to homeless households.

To collect and collate management information and statistics and to provide them to managers as directed.

To act as a point of contact for maintenance support and direction.

To support the team in the procurement and booking of emergency accommodation and to be responsible for the administrative aspects of placing clients into the accommodation.

To act as a point of contact for clients in temporary accommodation alongside other colleagues in the team.

To assist with the operation, monitoring and review of financial processes, such as Housing Benefit claims, rent payments and invoicing and ensuring that accurate records are maintained.

To assist in the day-to-day management of temporary accommodation units provided by the Council for homeless households.

To provide a high level of customer service to landlords, applicants and those approaching Newport City Council in relation to temporary accommodation alongside dealing with day-to-day customer enquiries as required and commensurate with the grade.

To assist with creating and monitoring rent charges and income received in respect of temporary accommodation.

As directed, to carry out all appropriate administrative functions relating to the operation of temporary accommodation, including the raising of payment requisitions, debits, credits and invoices, processing orders, sending and receiving goods/services and operating/updating relevant IT systems.

To assist in the preparation of correspondence, reports, data and statistics, performance information.

To attend internal and external meetings as required and to take minutes as appropriate and where necessary.

To take reasonable care of own and others safety; to co-operate with managers/ supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc

Qualifications Accommodation Support Officer

• A minimum of 5 GCSEs at grade C or above, including maths and English.
• Qualification in a Housing-related subject

Knowledge Accommodation Support Officer

• Knowledge and understanding of data protection requirements and the principles of confidentiality.
• Understanding of Social Housing Management or Frontline Housing services

Experience Accommodation Support Officer

• Experience of dealing with people using a broad range of communication methods
• Demonstrate experience of using databases and a variety of Microsoft IT packages
• Experience of working with the public and liaising with a wide range of internal and external stakeholders.