Clinical Administration Assistant

Toprovide efficient, accurate and courteous administrative support to the Clinical Administration Team, working under the day-to-day supervision and direction of the Clinical Administration and Data Lead, in order to support the delivery of high-quality, patient-centred administrative services across

Hospice of the Valleys.

Thepost holder will

Provide front-lineadministrative and reception support to patients, families, visitors, andstaff.

Accurately input,update and maintain clinical and administrative records on established systems.

Support the Clinical Administration Team with routine correspondence, diary management, and meetingadministration.

Assist with theday-to-day administration of rotas, filing, audits and stock/supplies.

Follow established policies, procedures and SOPs, escalating any complex, sensitive or non-routine matters to the Team Leader.

Therole works within clearly defined procedures and established systems, under regular supervision, with a defined route for escalating anything outside thescope of the role to the Clinical Administration and Data Lead.

The Clinical Administration Team provides specialist administrative, data, and information management support to multidisciplinary clinical services, ensuring safe, efficient and compliant patient care processes, high-quality clinical information systems, and robust governance, audit and reporting frameworks.

Provide a welcoming,professional and courteous first point of contact for patients, families,visitors and staff, in person and by telephone.

Process referrals, appointments and routine patient documentation accurately, following established procedures.

Support the preparation and maintenance of patient records, including admission, discharge and post-death administrative processes, under the guidance of the Team Leader.

Direct routine enquiries appropriately and escalate complex, sensitive or urgent enquiries to the Clinical Administration Team Leader or relevant Clinical Lead.

Data & Information Support

Accurately input, update and maintain clinical and administrative data on established systems in line with agreed procedures and timescales.

Run standard, pre-formatted reports as instructed by the Clinical Administration Team Leader.

Check data for obvious errors or omissions as part of routine tasks and report any data quality concerns to the Team Leader.

Maintain accurate, secure and confidential filing systems (electronic and paper) in line with records retention policy.

Diary, Meetings & Correspondence Support

Assist with scheduling meetings, booking rooms and equipment, and maintaining diaries.

Prepare routine correspondence, letters and documents as directed.

Take and distribute minutes and actions for internal team meetings, as required.

Support the administration of rotas and annual leave records, under the direction of the Team Leader.

Hospiceof the Valleys provides specialist palliative care across Blaenau Gwent forpeople living with life-limiting conditions, supporting patients and families through illness, end-of-life care and bereavement. We also provide our specialist dementia service, CARIAD (Care and Respect in Advanced Dementia).

JOB PURPOSE

Toprovide efficient, accurate and courteous administrative support to the Clinical Administration Team, working under the day-to-day supervision and direction of the Clinical Administration and Data Lead, in order to support the delivery of high-quality, patient-centred administrative services across

Hospice of the Valleys.

Thepost holder will

Provide front-lineadministrative and reception support to patients, families, visitors, andstaff.

Accurately input,update and maintain clinical and administrative records on established systems.

Support the Clinical Administration Team with routine correspondence, diary management, and meetingadministration.

Assist with theday-to-day administration of rotas, filing, audits and stock/supplies.

Follow established policies, procedures and SOPs, escalating any complex, sensitive or non-routine matters to the Team Leader.

Therole works within clearly defined procedures and established systems, under regular supervision, with a defined route for escalating anything outside thescope of the role to the Clinical Administration and Data Lead.

ROLE OF DEPARTMENT

The Clinical Administration Team provides specialist administrative, data, and information management support to multidisciplinary clinical services, ensuring safe, efficient and compliant patient care…