Patient Enquiries & PEARS Administrator

Betsi Cadwaladr University Health Board is seeking a candidate to provide efficient and effective administrative services to the Patient Enquiry, Advice, and Resolution Service (PEARS). The post involves handling patient enquiries, feedback, and complaints to support Patient Safety.

Successful candidates will have strong communication skills, knowledge of the NHS Complaints Process, and the ability to work independently. Experience with clinical systems is essential, and the role offers an opportunity to contribute to improving patient experiences.