Head of Operations

Do you have a strong background in the temporary recruitment market? Can you lead, motivate and grow revenue?

We are recruiting a Head of Operations, based in Gwent who will play a vital role in shaping the future of a thriving engineering, construction and manufacturing recruitment business. This is a senior leadership opportunity designed for someone with a strong background in temporary recruitment operations, particularly within high-volume environments. You'll be at the centre of strategic decision-making, supporting revenue growth, optimising systems and leading a dedicated team to deliver exceptional service to clients and contractors alike.

We are looking to recruit someone who can bring high energy, pace and a fresh positive approach.

DAY TO DAY:

Working alongside directors to support and accelerate revenue growth, onboarding new clients, identifying opportunities to increase use of contractors

Acting as a point of escalation within key accounts & contribute to strategic planning and business growth initiatives

Providing operational leadership of significant temporary workforce, building scalable processes to support growth

Introduce and monitor KPIs, ensuring all delivery is efficient and to a quality standard, act as a trusted advisor to Directors

Leading and developing CRM systems, ensuring all software is used to maximum efficiency

Introduce and lead on MI and performance reporting, drive system adoption and best practice across the team, identifying areas of improvement in automation

Increasing social media exposure on Linked In, supporting consultants in business development and maximising accounts

Strengthening on line brand to increase attraction of both contractors and clients

Actively overseeing all compliance, ensuring standards are maintained re right to work/ certifications

Working closely with Finance department to assist with oversight of weekly payroll and timesheets,

Manage umbrella and payroll provider relationships, monitor margins and cost controls

WE WOULD LOVE TO SEE;

A solid background in recruitment, specifically to include temporary workers

Strong commercial acumen to include both good leadership skills and sound judgement

Someone who can nurture talent and have a strong presence

AND FOR YOU:

Senior leadership role within £15m business,

High level of autonomy and influence

Performance bonus linked to growth and delivery

Car allowance

Opportunity to scale the business going forward