Key Account Manager

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
** The Opportunity
** The Key Account Manager (KAM) is the strategic commercial lead for a defined set of NHS Trusts and providers, acting as the single point of contact across Cochlear’s implant and upgrade portfolio.

This role is responsible for driving account performance, building trusted stakeholder relationships, and creating sustainable growth plans that align with customer priorities and patient needs.

Working closely with Clinical Account Managers, Surgical Managers, and engagement teams, the KAM helps remove pathway barriers, supports service development, and positions Cochlear as a long-term strategic partner.
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* Location:

** Field-based role, covering accounts within Cambridge, Oxford, Birmingham, Bristol and Cardiff
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* What you will do:

*** Lead the commercial strategy across a portfolio of NHS Trusts and providers, with ownership of account performance, forecasting, and growth planning.
* Develop and execute annual account plans aligned to Trust priorities, budget cycles, and broader business objectives.
* Build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders.
* Understand end-to-end patient pathways and identify opportunities to improve access, remove bottlenecks, and support service development.
* Work in partnership with engagement teams to strengthen referral networks and support growth in implant and upgrade pathways.
* Use data, insights, and market intelligence to shape account strategies, monitor performance, and identify new opportunities.
* Coordinate education, training, and knowledge-sharing opportunities that support customer capability and advocacy.
* Ensure all activities are carried out in line with ABHI Code, GDPR, NHS codes of conduct, and internal governance requirements.
* Maintain strong territory and account management discipline, including CRM accuracy, activity planning, and cross-functional alignment.
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* About You:

*** You bring strong strategic account management and commercial acumen, with the ability to build credibility and influence with senior NHS stakeholders and commissioners
* You are confident working across complex, multi-stakeholder environments and translating insight, data, and customer needs into practical growth plans
* You have excellent organisational, analytical, and communication skills, along with strong financial planning, forecasting, and pipeline management capability
* You are collaborative, proactive, and customer-focused, ideally with a good level of CRM experience and a commitment to delivering a seamless customer experience
** Required

Skills & Experience:

*** NHS or Med Tech key account management experience, ideally gained over 3–5+ years.
* Experience managing complex, multi-stakeholder Trust accounts
* Strong strategic account management and commercial skills
* Ability to influence senior NHS stakeholders and commissioners
* Financial planning, forecasting, and pipeline management capability
* Excellent organisational, analytical, and communication skills
* Good level of CRM and administrative discipline
* Bachelor’s degree in business, life sciences, healthcare management, or a related field
* Fluent English
** Desired

Skills:

*** Experience in hearing aids, ENT, or the wider hearing healthcare sector would be beneficial
* Experience supporting service redesign or business case development.
* Confidence presenting at senior clinical and managerial levels
* Familiarity with Miller Heiman strategic selling

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to…