Technical Product Manager - ServiceNow SPM & AI Job Eden Prairie area,Minnesota USA,Business

We are seeking a Technical Product Manager with deep expertise in Service Now Strategic Portfolio Management (SPM) and strong Service Now platform knowledge. This role will drive product strategy, roadmap execution, stakeholder alignment, and delivery of enterprise portfolio management capabilities while leveraging AI-driven innovation to maximise business value.

Key Responsibilities

Own the product vision, roadmap, and backlog for Service Now SPM capabilities.
Partner with business, finance, PMO, and technology stakeholders to define and prioritise strategic initiatives.
Translate business objectives into scalable Service Now solutions and product features.
Lead roadmap planning, release management, adoption strategy, and value realisation.
Define KPIs, portfolio governance processes, and executive reporting mechanisms.
Drive AI adoption and intelligent automation opportunities across portfolio management processes.
Collaborate with architects, developers, and platform teams to deliver high-quality solutions.

Service Now SPM Product Knowledge Expectations

Demand Management:
Idea intake, demand scoring, assessment workflows, prioritisation models.
Project & Program Management:
Project lifecycle, governance, milestones, RAID management, project health indicators.
Portfolio Management:
Portfolio hierarchy, investment planning, portfolio reviews, strategic alignment.
Resource Management:
Capacity planning, resource forecasting, allocation strategies, utilisation tracking.
Financial Management:
Cost planning, benefit tracking, budget management, CAPEX/OPEX concepts, funding models.
Strategic Planning:
Objectives & Key Results (OKRs), strategic themes, roadmaps, outcome tracking.
Agile Development & Enterprise Agile Planning:
Agile hierarchy, backlog management, PI planning, integration with engineering teams.
Performance Analytics & Reporting:
Executive dashboards, portfolio KPIs, value delivery metrics, resource and financial reporting.
SPM Data Model & Work spaces:
Understanding of key SPM tables, relationships, Workspace experiences, and reporting structures.
Familiarity with SPM best practices, portfolio governance frameworks, and enterprise transformation initiatives.

Required Skills

Strong experience as a Product Manager/Product Owner for Service Now SPM implementations.
Deep understanding of Service Now platform capabilities, integrations, workflow automation, reporting, and analytics.
Experience managing product roadmaps and cross-functional stakeholder alignment.
Strong analytical, communication, and executive presentation skills.
Agile/Scrum product management experience.

Preferred Qualifications

Service Now CSA and CIS-SPM certifications.
Experience with enterprise PMO, portfolio governance, and financial planning processes.
Knowledge of Agile, SAFe, Lean Portfolio Management, or similar frameworks.

AI-First Expectations

Experience leveraging Generative AI, Now Assist, Predictive Intelligence, and Agentic AI to improve product delivery and user experience.
Ability to identify AI-driven opportunities for portfolio optimisation, forecasting, prioritisation, and executive insights.
Strong understanding of AI governance, adoption strategies, and measurable business outcomes.