Senior Director Technology

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives.

Join us in making healthcare work better for everyone through people-led, responsible AI while
Caring. Connecting. Growing together.

Optum Health is reimagining how care is delivered, supported, and experienced in an AI-enabled world. This Senior Director role will lead to the strategy, operating model, and disciplined execution required to move from isolated AI pilots to scaled, safe, human-centered adoption across clinicians, employees, business partners, and technology teams.

The Senior Director, AI Strategy, Experience & Reimagination will define the vision, build the operating system, and lead the execution model that makes AI practical, trusted, and valuable in daily work. This leader will connect clinical operations, workforce modernization, experience design, product, technology, governance, and executive decision-making into one coherent system of reimagination.

This is a senior enterprise leadership opportunity for someone who can shape strategy, translate complexity into action, influence executives, activate teams, and deliver measurable outcomes across cost, quality, speed, experience, risk, and workforce readiness.

This role owns the future-state AI reimagination agenda for Optum Health. It brings together strategy, clinician and employee experience, business value, governance, operating model design, and AI-enabled delivery practices to create a connected model for how work gets done.

• Define and evolve the enterprise AI strategy for Home & Community Care Delivery, aligned to clinical, operational, technology, workforce, and experience priorities
• Translate business and clinical problems into focused AI opportunities, operating model changes, and measurable value cases
• Craft the strategic narrative required to secure executive alignment, funding, prioritization, and sustained adoption
• Serve as a senior advisor to executives on AI strategy, AI-enabled operating model evolution, and enterprise transformation choices
• Reimagine clinician experience by understanding pain points, redesigning workflows, and activating clinicians into AI-supported ways of working
• Modernize employee experience, adoption, learning, readiness, and behavior change for AI-enabled operating models
• Partner with UX, product, clinical, operational, and technology teams to ensure AI improves the end-to-end experience, not only the technical process
• Ensure patients, members, and caregivers experience AI as simplicity, clarity, access, and better care delivery
• Design the future-state operating model, including structures, roles, rhythms, decision pathways, and accountability mechanisms needed to scale AI across clinicians, workforce teams, business partners, and technology organizations
• Lead governance frameworks, prioritization processes, and executive forums that improve clarity, speed, quality, and risk management
• Integrate clinical, operational, UX, product, data, engineering, quality, and delivery teams into a unified reimagination engine for AI-enabled care delivery
• Define maturity models, scorecards, standards, and continuous improvement routines that sustain AI adoption after initial transformation
• Lead the evolution of the AI Delivery Lifecycle across pods, sprints, and deployment cycles, ensuring readiness, quality, safety, and value realization

You’ll be rewarded and recognized for your performance in…