Senior UX​/UI Product Designer - Clinical

Optum’s Clinical Experience team is building complex, end-to-end product experiences for healthcare professionals and operations. In this role, you will lead design execution across responsive web and mobile platforms, shaping enterprise SaaS workflows that support clinicians, care teams, and healthcare administrators.

Working with cross-functional partners, you will translate user needs, research, analytics, and business goals into practical designs. The focus includes AI-enabled and agentic experiences, with an emphasis on trust, transparency, usability, and clinical safety considerations.

• Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
• Design sophisticated SaaS-based clinical and healthcare experiences for complex workflows, decision-making, and care coordination
• Simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
• Turn user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
• Create user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that communicate vision and intent
• Design AI-enabled and agentic experiences for decision support, prioritization, recommendations, automation, and workflow orchestration
• Partner with Product, Engineering, and Data Science to define human-AI interaction patterns that support trust, transparency, and usability
• Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
• Help ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
• Facilitate discovery activities such as stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience visioning
• Conduct and synthesize user research with clinicians, care coordinators, operations teams, and other healthcare stakeholders
• Identify opportunities to improve clinical efficiency, reduce cognitive burden, increase adoption, and improve patient outcomes
• Partner across the product lifecycle with Product Managers, Engineers, Researchers, Data Scientists, and business stakeholders
• Influence product strategy through design thinking, customer insights, experimentation, and data-informed decision making
• Articulate design rationale clearly and build alignment across diverse stakeholder groups
• Mentor other designers through critiques, coaching, and collaborative problem solving
• Advance design maturity through process improvements and design excellence across EDP
• Use design systems and contribute new patterns when needed
• Champion accessibility, usability, and inclusive design principles throughout the product lifecycle
• Partner with Engineering during implementation to support high-quality execution through design reviews and quality assurance

• 5+ years of experience designing digital products, enterprise platforms, or SaaS applications
• Clinical healthcare design experience is required, including experience designing products used by clinicians, care teams, or healthcare operations
• Proven experience designing complex SaaS platforms, enterprise applications, or data-heavy products
• Demonstrated experience designing for AI-enabled and agentic experiences, including workflows with recommendations, automation, copilots, conversational experiences, intelligent assistance, or human-in-the-loop systems
• Experience partnering on discovery and collaborating across multidisciplinary teams
• Experience working in Agile product development environments
• Experience mentoring and elevating other designers
• Expert…