Credit and Collections Analyst- Hybrid in Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at Optum means striving for excellence in everything we doin order tohelp us achieve our Mission. Simply put,it'sinour DNA and whywe'rein business - to help people.

Our Mission serves as ourwhy;our Values unite us aroundhow we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality.

We offer 1 week of on-the-job training which will be on site at our 1 Optum Circle Eden Prairie, MN, 55344 location. The hours of training will be aligned with your schedule. Training will be conducted onsite for the first week of training. This role requires candidates to come into the office 4 days a week as a hybrid employee.

This isn't your standard collection team. The Collections Specialist Lead position is on the AR Solutions Team where you'll resolve obstacles that prevent customers from paying Optum. As a Collections Specialist Lead, you'll work with an entrepreneurial spirit as you navigate the customer's payment process to ensure invoices are approved and paid timely. When disputes arise, you'll work directly with Billing, Cash Application, Client Management and Legal to address the issues.

You'll also work directly with the Accounting Department to explain bad debt risks associated with invoices.

• Collect on high profile lines of business
• Resolve collection issues independently
• Deliver fine-tuned presentation skills
• Identify areas for process improvements
• Mentor grade 25 team members
• Taking on additional tasks and special projects
• Participate in User Acceptance Testing
• Collection and AR Subject Matter Expert
• Maintain B2B collection portfolios within business standards
• Resolving all aspects of outstanding receivables
  • Including but not limited to
  • Collection of past due invoices
  • Resolution of credit balances
  • Continual reduction of past due aging
  • Research and resolve invoice discrepancies
  • Achieve collection metrics
• Reconcile payment applications
• Provide bad debt reserve recommendations
• Respond timely to individual and shared mailboxes
• Communicate effectively with internal and external customers
• Provide aging reports and other data requested to business users
• Collaborate with internal partners to resolve unpaid balances
• Work independently and prioritize workload
• Lead AR Review meetings
• Analyzing aged receivables
• Utilize reporting tools
• Update manager with relevant business information
• Document and maintain appropriate internal controls
• Work within department service level agreements (SLAs)
• Adhere to company values

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED
• 3+ years of Business-to-Business Collection experience
• 1+ years of experience with Complex Payment Reconciliations
• Experience in large scale ERP environment
• Experience in a metric driven environment
• Experience in collections, primarily through phone and email communication
• Microsoft Excel user at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)
• Ability to work onsite 4 days a week at 1 Optum Circle Eden Prairie, MN, 55344, with flexibility to work onsite full time for the first week of training

• Get Paid OR People Soft Collection Software experience
• Collection Software tool experience
• Accounting Software experience
• Experience working in a global organization
• Accounting Bad Debt Reserve Knowledge
• Business Bankruptcy Knowledge

• Reside within two…